Citizen

Client centre

The client centre at the Municipal Office in Trnava was opened in 2003 as a central point of contact for all citizens to access municipal services. Its aim is to respond to citizens’ requests, to simplify procedures for processing applications and to make it easier for them to orient themselves in the office and municipal services.

The staff of the client centre are ready to answer citizens’ questions on the activities of the various departments of the municipal office. They ensure citizens’ proposals, comments and suggestions reach the right destination. They have information on activities of the municipal office, municipal organisations and institutions, fundamental documents for self-government and legislation. They also provide citizens with professional advice and assistance in completing forms. If it is not possible to fully complete a procedure in the client centre, they will direct the client to the office that is responsible for the full processing of their request.

The client centre also provides information on the results of the activity of the city council, the city board, the various commissions and the committees for city wards. Citizens can also use the client centre to submit requests for information pursuant to Act No. 211/2000 Z. z. on freedom of information and amending certain acts.

Another advantage of the client centre is that it is open outside the municipal office’s public hours. It can be found on the ground floor of Trnava Municipal Office, Trhova Ulica 3.


Services provided by the client centre

  • provision of impartial information on work carried out by the specialised organisational units of the City of Trnava in relation to citizens
  • provision of information in accordance with Act No. 211/2000 Z. z. on freedom of information
  • receipt of requests
  • receipt of proposals, comments and suggestions for activities related to self-government
  • provision of forms on request
  • advice and assistance in completing forms
  • processing of applications
  • processing of clients’ requests
  • official certification of documents and signatures


Departments of the client centre

  • registry (send e-mail)
    registering documents – receipt and sending of mail, receipt of complaints, petitions and other submissions, provision of information of a general character, registration of documents for citizens with permanent residence in Trnava, publication of notices, public statements on the city’s official noticeboard
  • transport and communal services department (send e-mail)
    provision of information on transport and parking in the city (parking cards), market and fairs, communal services, waste disposal, greenery and dog licences, provision of forms for applications on the defined areas, advice and assistance for completing them, the receipt of citizens’ proposals and complaints in the defined areas.
  • economic department (send e-mail)
    provision of information relating to real estate ownership, notices on the acquisition, sale and gifting of real estate, receipt of tax returns for natural persons and legal entities and advice on completing forms, the receipt of citizens’ proposals and complaints in the defined areas
  • territorial development and planning department, building and environmental department (send e-mail)
    provision of information on building activities, the environment, territorial development and planning, provision of forms for applications in the defined areas, advice and assistance for completing forms, receipt of citizens’ proposals and complaints in the defined areas
  • infoservice (Act No. 211/2000 Z. z. on freedom of information) (send e-mail)
  • official certification of documents and signatures (send e-mail)
 
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